Who is this article for?

Site Administrators responsible for user management.

Site Admin or  Site Supervisor role is required.

This article explains how to manage existing users, including updating user details, deactivating accounts, and resetting passwords.

1. Updating user details

To update user details:

1. Go to the Manage tab.
2. Open the user you want to update.
3. Make the necessary updates.
4. Click Save.

2. Deactivating user account

To deactivate a user:

1. Go to the Manage tab.
2. Open the user you want to disable.
3. Click Inactivate User.
4. Click Yes in the pop up.

You must be an Administrator to deactivate a user.

Deactivating a user removes them from all groups and cancels all active lesson schedules. Records of completed lessons will remain.

3. Resetting user password

To reset a user password:

1. Go to the Manage tab.
2. Open the user whose password you need to reset.
3. Click Reset Password.
4. Click Yes in the pop up.

Further reading

• Overview of the user list
• Adding a new user
• Importing multiple users