OVERVIEW

Check Mobile App communicates with Check Web Portal automatically in the following situations:

• You are assigned to a planned Check
• You complete and submit a planned or ad-hoc Check

However, a manual sync can be initiated which may be required in the following scenarios:

• Your Organisation Structure has been changed
• Your permissions have changed with regards to the Sites you can access
• An automatic sync has failed
• A 'Sync error' message has been displayed

This article explains how to perform a manual sync.

PROCEDURE

1. Tap the Menu  icon:
   
   
   
2. Tap Settings:
   
   
   
3. Tap Sync:
   
   
   

Result: Check Mobile App will communicate with Check Web Portal and report success:

If manual syncs persistent to fail, please contact your Damstra Safety Administrator or our Support team for assistance.

Note: Syncing requires an active internet connection, either by WiFi or mobile data. Optionally select Sync on WiFi only if you would prefer not to use mobile data.