Who is this article for?

Administrators and Supervisors who need to manage lesson schedules for trainees.

Admin or Supervisor role is required.

This article explains how to reschedule or cancel a lesson schedule. These actions are useful when a trainee is unavailable due to leave or illness.

1. Rescheduling a lesson

To reschedule a lesson:

1. Go to Manage.
2. Select Review.
3. Switch to the Follow-ups tab.
4. Select a user from the list.
5. Click the Ellipsis next to the lesson.
6. Select Reschedule lesson.

7. Update the schedule date and time.
8. Adjust the grace period if needed.
9. Click Reschedule.

2. Cancelling a lesson

To cancel a lesson:

1. Go to Manage.
2. Select Review.
3. Switch to the Follow-ups tab.
4. Select a user from the list.
5. Click the Ellipsis next to the lesson.
6. Select Cancel schedule.

7. In the pop-up window, click Yes to confirm cancellation.

Always confirm the trainee’s availability before rescheduling or cancelling.