How to reupload declined paperwork

Optimize your portal navigation by knowing where to upload declined documents during the induction approval process, additional qualification, and renew expired documents.

How to reupload declined paperwork

To reupload declined paperwork:

1. Hover the mouse to Bookings & Registrations and select Online Booking/Registration System

            OR click Online Booking/Registration System on the home page

2. Under Fixes required, you will be able to redo or reupload declined information. Click alongside the worksite and employee’s name to supply necessary information.

3. You will be directed to Upload Information page, then click Upload

4. Select a skill on the dropdown (highlighted in red below), and it will display the upload field and paperwork history of the selected skill
5. Fill out the date acquired, expiry date (tick if document doesn’t expire), upload the document by clicking

6. Submit the paperwork by clicking Upload Paperwork

Note: Paperwork will be reviewed within 24-48 hours. You will receive an e-mail notification for another declined paperwork, but no notification for approved ones.

IMPORTANT!

Fixes required has different statuses:

• Employee Details – click resolve to confirm/supply your employee’s missing personal details. Click Confirm Your Employee’s Details highlighted in red.

In this example, Next of Kin must be provided. Once done, click Submit Changed Details in green.

• Paperwork Uploads – click resolve to submit missing or declined employee’s job title qualification, or worksite’s required information.

In this example, Photo ID in yellow has been uploaded, other qualification in red must be uploaded. It will turn green once approved.

• Company Paperwork – click resolve to upload missing or declined company document.

• Awaiting confirmation from Damstra – this status may mean 2 things:

1. Paperwork has been submitted and pending for review.
2. *Online training hasn’t been completed.

*Go to Online Training Access Codes under Employees to get the access code and training link.