Who is this article for?

Users responsible for maintaining hardware.

No special access or permissions are required.

This article walks you through the process of installing a replacement modem for the visitor terminal.

1. Preparation

You will need the following components and tools to complete this install:

• 4G Modem

• Small Flat Head Screwdriver

2. Installation

To install the modem:

1. Unplug the modem from the power point.

2. Unscrew both antennas from the modem.

3. Unplug the Ethernet cable.

4. Using the flat head screwdriver, loosen the screws holding in the power cable and remove it.

5. Slide the modem off the DIN rail.

6. Attach the replacement modem to the DIN rail.

7. Reconnect the Ethernet cable, and screw in the antennas to the Main and RxDIV connections (circled below).

8. Plug the power cable back into the modem, and use a small flat head screwdriver to tighten the screws so the power cable is firmly attached.

9. Plug the modem’s power cable into the power point.

10. Wait a few minutes for the modem to power up and establish a connection.

11. Once online:

    • The STS light will turn solid green.

    • The NET1 or NET2 light (depending on which Ethernet port is in use) will be solid green or flash intermittently green.

3. Returning components

Please arrange to return replaced components to:

Damstra Technology
Unit 3/74 Mustang Drive, 
Rutherford NSW, 2320
Ph: 1300 722 801

You may use the original packaging and box that the replacement components were sent in for returning the unit.