Who is this article for?

Users experiencing issues receiving system-generated emails.

No special access or permissions are required.

This article explains why you might not receive emails from the system and how to resolve the issue.

1. Issue

Sometimes, emails from the system may not appear in your inbox because your email provider marks them as SPAM or Junk. This can prevent you from receiving important notifications or updates related to your account or activities.

2. Solution

To resolve the issue, make sure you whitelist the service email address the email messages are being sent from.