Purpose:
This article explains how to adjust your browser settings so that PDF files open directly in the browser instead of downloading automatically.

Issue:
When you click View PDF or View Preview in the Web app, the PDF file downloads instead of displaying in your browser.

Cause:
Your browser is configured to download PDF files instead of opening them in-browser.

Solution:
Update your browser settings to open PDFs directly. Follow the steps for your browser below:

Google Chrome

Chrome uses a built-in PDF viewer. If PDFs are downloading instead of opening:

1. Open Chrome.
2. Click the More icon (three dots) in the top-right corner and select Settings.
3. Scroll down and click Advanced.
4. Under Privacy and security, click Site Settings.
5. Scroll to Additional content settings and click PDF documents.
6. Uncheck the box for “Download PDF files instead of automatically opening them in Chrome.”

Mozilla Firefox

Firefox includes a built-in PDF viewer enabled by default. To check or change this:

1. Open Firefox.
2. Click the menu button and select Settings.
3. Go to the General panel.
4. Scroll to Applications.
5. Find Portable Document Format (PDF) in the list.
6. In the Action column, choose:
   • Preview in Firefox to view PDFs in-browser.
   • Use Adobe Reader to open PDFs in an external app.
   • Save File to download PDFs instead.

Microsoft Internet Explorer

Internet Explorer opens PDFs in-browser by default. To change this:

1. Open Internet Explorer.
2. Click the Tools icon and select Manage add-ons.
3. In the Show drop-down, select All add-ons.
4. Find Adobe PDF Reader (or your installed PDF viewer).
5. Click the extension and select Disable to stop PDFs from opening in-browser.

To re-enable in-browser viewing, repeat the steps and click Enable.