❗Problem You’re unable to attach photos in the Damstra Digital Forms mobile app because it doesn’t have permission to access your photo library.

🔍 Cause

This issue is typically due to iOS privacy settings where photo access for the app is disabled or restricted.

✅ Resolution

1. Enable Photo Access

• Open Settings on your iPad.
• Go to Privacy & Security > Photos.
• Tap Damstra Forms.
• Select:
  • All Photos – full access to your photo library.
  • Selected Photos – choose specific images.
  • Ensure None is not selected.

2. Restart the App

• Close and reopen Damstra Forms to apply the updated permissions.

🧪 Advanced Checks (If Issue Persists)

• Update the App: Make sure Damstra Forms is running the latest version.
• Reinstall the App: Delete and reinstall from the App Store.
• Try Another Device or Account: Helps isolate whether the issue is device-specific.
• Reset Privacy Settings:
  • Go to Settings > General > Transfer or Reset iPad > Reset > Reset Location & Privacy
  • Reopen the app and re-grant permissions when prompted.

Also see:

My iPad Camera shows only Black