Who is this article for?

Company Admins who manage compliance records for their organization in the TIKS system.

THIS access to the Admin Portal and THESE permissions to receive and act on record expiry notifications are required.

This article explains when reminder emails are sent to Company Admins regarding upcoming record expiries in the TIKS system.

Details

What it is:
TIKS sends automated reminder emails to Company Admins to notify them of upcoming record expiries.

Why it matters:
These reminders help ensure that records are updated before they expire, maintaining compliance and avoiding disruptions to site access.

Key points

• First reminder – Sent 1 month before the record expiry date.
• Second reminder – Sent 1 week before the record expiry date.
• Recipient – The Company Admin listed in the system receives both reminders.
• Purpose – To prompt timely updates or renewals of expiring records.

FAQs

• What happens if the record is not updated before expiry?
  The record may become non-compliant, potentially affecting site access or triggering follow-up actions.
• Can I customize the reminder schedule?
  No. The reminder intervals are system-defined and cannot be changed.
• Where are the reminders sent from?
  Reminder emails are sent from no-reply@tiks.com.au.

Related Articles

• Understanding record type options in TIKS
• How to manage company records as a Company Admin
• How to set up records for contracting companies