Who is this article for?

Users responsible for maintaining hardware.

No special access or permissions are required.

This article walks you through the process of troubleshooting issues with a thermal camera.

1. Power cycle

If a Thermal Camera is not registering or displaying any Temperatures upon the Thermal Camera’s screen, or allowing the Damstra Terminal to continue with the standard log in process, please unlock and open the Damstra Terminal cabinet door, locate the Thermal Camera power adapter and either switch off or disconnect it from mains power.

Please leave power disconnected / or switched off for 1 minute - Then power the Thermal Camera back on.

Allow a further 5 minutes for the Damstra Terminal and the Thermal Camera to finish background communications, without any user being within the framed sight of the Thermal Camera.

Do not attempt to resolve a Thermal Camera issue by restarting a Damstra Terminal- unless specifically instructed by a Damstra Technician.

2. Connection check

If a Thermal Camera is not powering on, please first check the power adapter (above). Alternatively, please check the power plug which connects into the Thermal Camera itself. 

This can be found behind the service plate, pictured below (highlighted in green).

If a Thermal Camera is not communicating with a Damstra Terminal, or displays “NO CONNECT” upon the Thermal Camera screen, please check the network cable which connects into the Thermal Camera itself. 
This can be found behind the service plate, pictured above  (highlighted in blue).

Allow a further 5 minutes for the Damstra Terminal and the Thermal Camera to finish background communications, without any user being within the framed sight of the Thermal Camera.