Who is this article for?

Users experiencing an error in the browser.

Standard user permissions.

A HAR (HTTP Archive) file records network activity in your browser and helps support teams diagnose issues.

Opening the browser inspection tools

To access the inspection tools:

1. Go to the page you want to capture.
2. Right-click anywhere on the page.
3. Select Inspect.

Configuring the Network tab

To prepare the network capture:

1. Click the Network tab.
2. Ensure Preserve Log is checked.

Reproducing the error

To capture the network activity:

1. Leave the Inspect panel open.
2. Refresh the page.
3. Reproduce the error you are experiencing.

Downloading the HAR file

To save the captured data:

1. Click the download arrow to save the .har file to your computer.

Submitting the file to support

To share the file with the support team:

1. Attach the HAR file to your support ticket for review.